Wingtip Flow Limited (“Company” “we” or “us” or “our”) takes your privacy seriously. This privacy policy explains why we collect data, what data we collect, how we store and transfer the data as well as who may share the data with. You specifically authorize us to collect and process data in accordance with this Policy.
Before the use of this website (or installation of this App), please indicate your consent to the use of your Data (including your name, contact details, financial and device information) as described in this Policy.
YES, I consent to the use of this website (or installation of the App)
NO, I do not consent to the use of this website (installation of the App)
Once you provide consent by selecting “YES”, you may change your mind and withdraw consent at any time by contacting us via [•] but that will not affect the lawfulness of any processing carried out before you withdraw your consent.
This Privacy Policy applies to Wingtip Flow Limited online interface (i.e. website, or App) and any Wingtip Flow Limited affiliate or subsidiary online interface that links to this Policy (individually referred to as a ‘Site’ and, collectively, ‘Sites’). This privacy policy aims to give you information on how Wingtip Flow Limited collects and processes your Data through your use of this website, including any data you may provide through this website when you use our services.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing Data about you so that you are fully aware of how and why we are using your Data. This privacy policy supplements other notices and privacy policies and is not intended to override them. We are the controller and responsible for your Data in this privacy policy.
Wingtip Flow Limited means Wingtip Flow Limited and includes subsidiaries or affiliates.
Account: means the account of the User maintained on the Site by the Company.
Account Manager: means the User’s representative managing the Account.
Cookies: A cookie is a small data file that is transferred to your computer or mobile device. It enables us to remember your account log-in information, IP addresses, web traffic number of times you visit, browser type and version, device details, date and time of visits.
Data: means any data including personal or User data, information, documents, materials collected through the use of our Site and/or service.
Sites: means any platform including but not limited to mobile applications, websites, and social media platforms.
User: means a company or business entity that uses the Services or accesses the Sites and has agreed to use the end services of the Company.
We keep our privacy policy under regular review. This version was last updated on the date mentioned above. It may change from time to time and if it does, these changes will be posted on this page and, where appropriate, notified to you by email or when you log onto our website. The new policy may be displayed on-screen, and you may be required to read and accept the changes to continue your use of the website or the services.
We are committed to protecting your personal information; therefore, your Data will be strictly confidential. We keep our privacy policy under regular review. You should check our website from time to time to view our most up-to-date privacy policy.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during your relationship with us.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
The data we collect about your personal information means any information about you as an individual that helps us identify you. It does not include data where the identity has been removed (anonymous data).
We collect, use, store and transfer personal information directly from you when you:
Chat with any of our personnel on our website;
Sign up for our services;
Visit our Website or use our App; or
Contact us by telephone, fax, email, website, our apps, or post to make a general enquiry or discuss your Plan or claim.
Identity Data includes (first name, last name, username or similar identifier, marital status, title, date of birth and gender).
Contact Data includes (billing address, delivery address, email address and telephone numbers).
Financial Data includes (bank account and payment card details).
Transaction Data includes (details about payments to and from you, transaction time/length, and merchant details).
Technical Data includes (internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website).
Profile Data includes (your username and password, orders you make, interests, preferences, feedback, and survey responses).
Usage Data includes (information about how you use our website, products and services).
Marketing and Communications Data includes (your preferences in receiving marketing from us and our third parties and your communication preferences).
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your Data but is not considered Data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your Data so that it can directly or indirectly identify you, we treat the combined data as Data, which will be used in accordance with this privacy policy.
We do not collect any other special categories of Data about you (this includes details about your health, race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and genetic data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect Data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to help you process financial transactions). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
We collect personal information to enable us to provide you with the service and make sure we assist you correctly and efficiently. Steps are taken to ensure the data we hold is accurate, kept up to date and not kept for longer than is necessary. Measures are taken to safeguard against unauthorized or unlawful processing, accidental loss or destruction, or damage to the data.
However, if you believe the information we hold about you is factually incorrect, you can ask us to amend it. You can ask us to stop using your personal information in certain circumstances – for example, if you think the personal information we hold may be inaccurate or you believe we no longer need to process it.
Any information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your personal needs).
To provide access to, maintain, and improve the services.
To provide and deliver the products and services requested, process transactions and send you transaction-related information, verify your identity and prevent fraudulent transactions.
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
To send you technical notices, updates, security alerts, support and administrative notifications.
To provide customer service; We process your personal information when you contact us to resolve any questions, disputes, collect fees, or to troubleshoot problems. Without processing your personal information for such purposes, we cannot respond to your requests and ensure your uninterrupted use of the Services.
To send periodic emails. The email address you provide may send you information about our Plans and services and receive occasional company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
To ensure network and information security; We process your personal information in order to enhance security, monitor and verify identity or service access, combat other malware or security risks, and to comply with applicable security laws and regulations in our jurisdiction.
To administer a contest, promotion, survey, rewards, events or other site feature.
For any purpose that you provide consent; We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time, and as required under the applicable data protection and privacy law, we may request your permission to allow us to share your personal information with third parties. In such instances, you may opt out of having your personal information shared with third parties, or allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. If you choose to limit the use of your personal information, certain features or Services may not be available to you.
We will collect and process the following data about you:
Information you give us. This is information (including identity, contact, financial, and marketing and communications Data) you consent to giving us about you by filling in forms on the App site and the website, or by corresponding with us (for example, by email or chat). It includes information you provide when you register to use the App, download or register an App, subscribe to any of our services, search for an App or service, and when you report a problem with an App, our website or our services. If you contact us, we will keep a record of that correspondence.
Information we collect about you and your device. Each time you visit one of our websites or use our Apps we will automatically collect Data including device, content and usage data. We collect this data using cookies and similar technologies.
We process your personal information for the purposes set out in this privacy notice. We process personal information if necessary to provide the services set out in our Terms of Service, if it is in our or a third party’s legitimate interests, or it is required or allowed by any law that applies.
We will only use your Data when the law allows us to. Most commonly, we will use your Data in the following circumstances:
Where you have consented before the processing.
Where we need to perform the services for you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
We do not sell, trade, or otherwise transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We also disclose information where:
By using our Website or Mobile Applications Services and accepting the Terms and Conditions you consent to our privacy policy.
Automatically collect your information
When you use our website, we automatically collect certain computer information by interacting your mobile phone or web browser with our website. Such information is typically considered non-personal information. We also collect the following:
Cookies:
Our website uses cookies to identify the areas of our website that you have visited. We use cookies to personalise the Content that you see on our website. We do not place personally identifiable information in Cookies. Most web browsers can be set to disable the use of Cookies. Please note that if you disable Cookies, you may not be able to access functionality on our website correctly or at all.
In order to make your visit to the Website user-friendlier, to keep track of visits and to improve the service, the company collects a small piece of information sent from your browser, called a cookie. If you register with us or if you continue to use the website you agree to our use of cookies. We utilize cookies to help manage player logins, to protect against security issues, and to remember player preferences. We do not set a persistent cookie to store your passwords, as we do not want anyone to be able to access your account other than you. We will take all reasonable steps to ensure that your information and data is treated securely and in accordance with this Privacy Policy
The Company uses phone numbers as unique identifiers so that it is easy for you to share or transfer airtime and data or to process transactions. We ask your permission before synchronizing your contacts. We do not store your contact data, as this is not required. We only use the data to enable you to select from your contacts who you think may be interested in our service.
Change of Purpose
We will only use your Data for the purposes we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your Data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.
Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the opt-out browser add-on. The add-on prevents Google Analytics JavaScript from sharing information with Google Analytics about visits activity.
The security of your personal information is important to us. We maintain appropriate Internal, technical, and physical controls to ensure that your data are kept safe. HTTPS will be put in place for the transmission of the data. Other security measures include but are not limited to, secure servers, firewalls, data encryption, and granting access only to designated employees. On your part strive to ensure your passwords to your accounts are safe.
The data that we collect from you may be transferred to and stored at, a destination outside Nigeria. We ensure that your data is stored using public cloud services such as Amazon Web Services (AWS). It may also be used by staff operating outside Nigeria who works for us or for one of our suppliers. By submitting your personal information, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your business information is treated securely and in accordance with this Privacy Policy.
We will only retain personal information on our servers for as long as is reasonably necessary as long as we are providing Services to you. When you close your Account, your information is stored on our servers to the extent necessary to comply with regulatory obligations and for the purpose of fraud monitoring, detection, and prevention. Where we retain your Business Information/data, we do so in compliance with limitation periods under the applicable law.
Under certain circumstances, you have rights under data protection laws about your Data. These rights are not absolute, nonetheless, you have the right to the following:
If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your Data (or exercise any other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Data (or exercise any of your other rights). This is a security measure to ensure that Data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information about your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
Our business is global with affiliates and service providers located around the world. As such, Personal Information may be stored and processed in any country where we have operations. When your Data is transferred to other countries we will ensure that they have similar data protection laws as the country you initially provided your Personal Information. Additionally, we will ensure or take reasonable steps to ensure your Personal Information is handled securely in line with the applicable data protection laws and standard contractual clauses.
To keep up with legislation and best practices, from time to time, we may change, amend or review this Privacy Policy from time to time and place any updates on this page. All changes made will be posted on this page and where changes will materially affect you, we will notify you of this change by placing a notice online or via mail. If you keep using our Services, you consent to all amendments of this Privacy Policy.
All comments, questions, access requests, complaints, and other requests regarding the privacy policy should be sent to legal@usezide.com.
We may request additional details from you regarding your complaints and keep records of your requests and resolution.